Purchase rules

1. GENERAL PROVISIONS

1.1. These rules (hereinafter – the Rules) establish the mutual rights, obligations, and responsibilities of the person purchasing services (hereinafter – the Buyer) and UAB, Siaurio Šnauceris (hereinafter – the Service Provider or the Clinic) when the Buyer orders services on the website www.snaucerisvet.lt.

1.2. Before making a payment, the Buyer confirms that they have read and familiarized themselves with these Rules. The approved Rules constitute a legally binding document (remote contract) for both parties.

1.3. The Clinic reserves the right to change the Rules at any time by informing users on the website. The version of the Rules in force at the time the order was placed shall apply to the Buyer.

2. SERVICE PROVIDER DETAILS

2.1. Services are provided and the website is administered by:

Name: UAB “Siaurio Šnauceris”

Legal Entity Code: 134037654

Registered Office Address: Technikos g. 39, Kaunas

Email: info@snauceris.local

Phone Number: +37065555818

3. ORDERING SERVICES AND PAYMENT

3.1. Dental services are sold on the website. The main characteristics of the services are provided in the description of each service.

3.2. Service prices are indicated in Euros, including all currently applicable taxes.

3.3. Payment Methods and Procedure: Payments for services are carried out through the integrated MakeCommerce platform (operator Maksekeskus AS). The Buyer can pay using the following methods:

Lithuanian Electronic Banking: Swedbank, SEB, Luminor, Citadele, Šiaulių bankas, Revolut.

Payment Cards: Visa, MasterCard.

3.4. The contract between the Buyer and the Clinic is considered concluded from the moment the Buyer makes the payment and receives a confirmation via email.

4. SERVICE PROVISION PROCEDURE

4.1. Services are provided at the physical location of the clinic at: Technikos g. 39, Kaunas

4.2. After successful payment, the Buyer must contact the Clinic using the contact details provided on the website to coordinate the appointment time (if the appointment time was not selected during the purchase).

4.3. The Buyer must arrive at the agreed time. In the event of the Buyer’s lateness, the Clinic reserves the right to shorten the service provision time or, if the service cannot be provided due to other scheduled appointments, the service will be rescheduled for another time.

5. RIGHT TO WITHDRAW AND REFUNDS

5.1. The Buyer (consumer) has the right to withdraw from the remote contract within 14 days and receive a refund by notifying the Clinic via email, provided that the provision of the service has not yet begun.

5.2. If the Buyer requests that the service be provided before the expiry of the 14-day period, they agree that once the provision of the service has started, they lose the right to withdraw from the contract (in accordance with Article 6.228(10), Part 2, Point 1 of the Civil Code of the Republic of Lithuania).

5.3. No refunds are issued for services that have been fully provided.

5.4. Refunds for services that did not take place (in compliance with Clause 5.1) are processed within 14 days to the same account from which the payment was made.

6. DISPUTE RESOLUTION

6.1. All complaints must be submitted directly to the Clinic via email: info@snauceris.local. The Clinic undertakes to examine the request and respond within 14 days.

6.2. If the dispute cannot be resolved amicably, the Buyer may contact the State Consumer Rights Protection Authority (A. Goštauto g. 12, 01108 Vilnius, email: tarnyba@vvtat.lt, www.vvtat.lt) or fill out a request on the EGS platform: http://ec.europa.eu/odr/.