TERMS AND CONDITIONS OF SERVICE

  1. GENERAL PROVISIONS 1.1. These Terms and Conditions (hereinafter – the Terms) set out the mutual rights, duties, and responsibilities of the Customer and www.snaucerisvet.lt (hereinafter – the Clinic) when the Customer purchases services on the website snauceris.lt. 1.2. Clinic details: Siaurio Šnauceris, UAB, legal entity code134037654, VAT payer code LT100004254612, registered office address Technikos g. 39, Kaunas, email info@snauceris.local, tel. +370 655 55818 1.3. These Terms are prepared in accordance with the Civil Code of the Republic of Lithuania and the Law on Consumer Rights Protection. By making a payment, the Customer confirms that they have read and agreed to these Terms.
  2. ORDERING AND PAYMENT 2.1. The website sells veterinary services. All prices are indicated in Euros, including Value Added Tax (VAT). 2.2. Payments are processed through the integrated MakeCommerce platform (operated by Maksekeskus AS). 2.3. Available payment methods:
  • Online Banking: Swedbank, SEB, Luminor, Citadele, Revolut, Šiaulių bankas.
  • Payment Cards: Visa, MasterCard. 2.4. The contract is considered concluded once the Customer completes the payment and receives an email confirmation.
  1. PROVISION OF SERVICES 3.1. All veterinary services are provided physically at the clinic address: Technikos g. 39, Kaunas. 3.2. After payment, the Customer must schedule an appointment time via the clinic’s contact details or arrive at the pre-booked time if the registration was completed during the purchase. 3.3. The Customer must inform the clinic about the cancellation or rescheduling of a visit at least [insert time, e.g., 24 hours] in advance.
  2. RIGHT OF WITHDRAWAL AND REFUNDS 4.1. The Customer (consumer) has the right to withdraw from the remote contract within 14 days and receive a refund, provided that the service has not yet been initiated. 4.2. If the service is initiated at the Customer’s request before the 14-day withdrawal period expires, the Customer acknowledges that they lose the right to withdraw once the service is fully provided (pursuant to CC Art. 6.228(10)(2)(1)). 4.3. Refunds for timely cancellations are processed within 14 days to the same account used for the initial payment.
  3. DISPUTE RESOLUTION 5.1. Complaints should be submitted via email: [insert email]. The Clinic undertakes to respond within 14 days. 5.2. If a dispute cannot be resolved amicably, the Customer may contact the State Consumer Rights Protection Authority of Lithuania (vvtat.lt) or use the EDR platform: ec.europa.eu/odr/.